Q & A

The answer to every question we've been asked in 10 years...

MAKING IT EASY FOR YOUR GUESTS

MY FAMILY WANT TO BUY US THE CUTLERY SET. WILL THEY GET A DISCOUNT?

Yes! Generous parents, siblings or grandparents who purchase dinnerware, glassware or cutlery over $300 receive a 20% discount (because we know how much Grannies like to buy cutlery). They just need to call us and do the order over the phone to receive the discount.

HOW CAN OUR GUESTS BUY A GIFT?

You have the choice of buying online from our secure website, in store at one of our national showrooms, or over the phone.

Online - Images and descriptions are available for every gift chosen by the couple to make your choice as easy as possible. Simply make your choice, and then enter your message for the complimentary card and credit card details for payment.

In store – visit one of our 4 showrooms (Sydney, Melbourne, Brisbane, Perth) to peruse the chosen gifts and make your purchase. The gift will be delivered with all the other gifts after the wedding at the location chosen by the bride and groom. Payment can be made by cash, eftpos, cheque or credit card.

Phone – call your nearest store for the help of a friendly consultant who can take you through what is available to purchase on the list and put through the order over the phone. If you don’t have access to the internet we can post or fax you a copy of the list. Credit Card payment is required.

ARE THERE ANY GUEST CHARGES?

There is a small service & delivery fee for guests which range from $7.95 to $12.95 per order, depending on your delivery location. We make this as competitive as possible for instance, David Jones charge a flat $15 and Myer $12.95.

For the Contribution Registry there is a charge of $9.95 per order. As we give you 100% of the guests donation, this fee helps to cover the merchant fees, operation of the website and our great customer service.

Contact your account manager for further details.

WHAT PAYMENT OPTIONS DO GUESTS HAVE?

Guests can pay with Visa or Mastercard on our secure site, or by cash or eftpos in our stores. Cheques can be used for phone orders but must be received within 7 days of the order being placed.

WHAT ABOUT OUR OLDER GUESTS WHO DON’T HAVE INTERNET ACCESS?

We can post them a copy of the list so they can see details and images of all your gifts and call us to place their order. Alternatively they are welcome to come in and view the gifts at one of our 4 stores in Sydney, Melbourne, Brisbane and Perth.

IS OUR GUESTS MONEY SAFE BEFORE YOU DELIVER OUR GIFTS?

Wedding List Co was the first bridal registry specialist to set up in Australia. We now have over 9 years experience and have worked with over 7,000 bridal couples and delivered over 200,000 gifts. We are serious about making your bridal registry everything it should be. Wedding List Co holds 100% of all guest’s payments in trust or we hold the stock until you close your list. We utilise a secure payment gateway operated by ANZ Bank and we never store your credit card details. They are sent directly to the bank via 128bit encrypted security, upon confirmation ANZ provides us with a receipt of payment.

CAN OVERSEAS GUESTS USE THEIR CREDIT CARDS TO PURCHASE GIFTS?

Absolutely. Our secure site takes American Express, Visa and Mastercard credit cards from around the world.